Frequently Asked Questions
Why haven’t I received my payment?
Has your invoice been received by HealthPac? You can contact our contracts administrator
to find out.
Some possible reasons why your invoice may not be processed.
- Incorrect GST calculation
Your rate of GST is written in your contract:
- GST Exempt = 0%
- Rest home and residential care = 10.25%
- Long term hospital care =10.75%
- Normal = 12.5%
- Incomplete details eg missing agreement number, price volume or
purchase unit ID code
- Late invoice – HealthPac must receive your invoice prior to the
due date in order for you to be paid by the expected date. If you are running
late you can fax the invoice and header to Invoice Approvals (03 474 8582) in order
to meet the deadline and post the originals.
- Agreement number does not match the service. Check that you are
referring to the current invoice header from HealthPac with your latest agreement
number. Each agreement variation has a unique number (HealthPac Dunedin agreements).